Privacy policy

Who we are

YojanaAI (yojanaai.com) is operated by Trustngo Projects & Innovations, a Section 8 company registered in Delhi (CIN U73100DL2016NPL301301). We are the data fiduciary for personal data collected through this website. Contact: yojanaai@trustngoprojects.org.

What we collect, and when

• Browsing and the eligibility check: the check runs in your browser. Your answers are not sent to us unless you save them to your account or submit a call-back request.
• Account: your email address and a password (stored in hashed form by our authentication provider). If you choose, your name, mobile number, eligibility answers and saved schemes.
• Requests for help or contact: your name, mobile number, state, message and, if sent from the eligibility check, your answers. These are stored only after you tick the consent box.
• Saarthi Mitras: if you apply to be a Saarthi Mitra we store your name, mobile number, location and type of work. If a Saarthi Mitra records a request on your behalf, they must first have your permission; we store your name, mobile number and what you need help with, together with which Mitra recorded it.
• Technical data: a one-way hash of your network address with each form submission, used only to limit spam.

We do not ask for or store Aadhaar numbers, bank account numbers, OTPs or identity documents on this website.

Why we use it

• To run your account and show your saved schemes and requests
• To call or message you about a request you made
• To keep the service secure and prevent misuse

Who we share it with

• Partner desks: if your request concerns a business loan or an institutional project, we pass it to GetSaarthi or Impactory Hub (services of the TrustNGO Labs group) so they can respond.
• Service providers: hosting, database and authentication providers that process data on our instructions.
• Authorities, where the law requires it.

We do not sell personal data or use it for third-party advertising.

How long we keep it

Account data is kept while your account is open. Help requests are kept for as long as needed to respond and for a reasonable period afterwards for records, then deleted or anonymised.

Your rights

You may ask to see, correct or delete your personal data, withdraw consent, or close your account, by writing to yojanaai@trustngoprojects.org. We will respond within a reasonable time. If you are not satisfied you may raise a grievance with us at the same address and, thereafter, with the Data Protection Board of India.

Children

Accounts are meant for adults. A parent or guardian should use the service on behalf of anyone under 18.

Cookies and storage

We use your browser’s storage to keep you signed in and to remember unfinished eligibility answers in the current tab. We do not use advertising cookies.

Changes

We will post any changes on this page and update the date above.